💭 Still Unsure?

These FAQs have helped 80% of our customers make confident decisions before ordering.

1. About the Night Light

Q: What are the main features of the Night Light?
A: Simply tap to turn on/off or adjust brightness. Most models offer 3 brightness levels, and some include an auto-off timer (e.g., turns off after 30 minutes). Please check the product page for specific details.

Q: Is the Night Light safe?
A: Absolutely! It’s made from non-toxic, soft silicone with a certified electronic base. The battery stays cool and the material won’t break if dropped, making it safe for kids and adults.

2. Shipping & Delivery

Q: Where do you ship from? How long does it take to ship out?
A: Orders are typically processed within 1–3 business days. Delivery time depends on your location and the shipping method you choose.

Q: I need my night light urgently. Can I request faster shipping?
A: At checkout, you can choose from available shipping options, including express delivery (where applicable).

Q: How long will delivery take? How can I track my order?
A: Delivery times vary by destination. Once shipped, you’ll receive a tracking number via email or WhatsApp to follow your order’s journey.

3. Return & Exchange Policy

Q: Do you accept returns or exchanges?
A: Yes, if there’s a quality issue, we’re happy to arrange a return or exchange. Please email or WhatsApp us with a photo of the problem within 7 days of receiving your order.

4. Payment

Q: What payment methods do you accept?
A: Currently, we do not accept online payments or credit cards. Orders are handled on a Cash on Delivery (COD) or manual bank transfer basis (where available). Details will be shared during checkout or order confirmation.

Q: Is my payment secure?
A: Yes. With COD or manual transfer, no sensitive financial information is collected on our website.

5. Order Management

Q: Can I edit my order after placing it?
A: Yes, if your order has not yet been shipped, you can request changes. Please contact us within 12 hours of placing your order.

Q: Can I cancel my order?
A: Orders can be cancelled before shipment only. Once your order has been dispatched, cancellations are no longer possible.

📩 Need More Help?

💌 Email: info.hargahub@gmail.com
💬 WhatsApp: +60 16-711 6084

We’re happy to assist you during our working hours:
Monday–Friday: 8:30 am – 5:00 pm (MYT)